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Shipping and Returns

SHIPPING METHODS
The standard shipping method we use is FedEx ground; however, if you’d like to receive your order faster, you can select other shipping options at the time of purchase. Unfortunately, we’re not able to ship to P.O. boxes, so please use your physical address. Note: Shipping rates are weight-based. To reflect FedEx’s policies, all weights are rounded up to the nearest pound.

SHIPPING TIMES
We’re usually able to ship your order within one business day, if the boots are in stock. If you place your order in the evening or on a weekend or holiday, we’ll typically send it out the next business day. Actual delivery time will depend on the FedEx shipping method selected at the time of purchase.

Ground
Shipping time depends on the order’s destination. Visit the FedEx website for ground delivery times from our zip code (75050). Note: This is an estimate only and not a guaranteed delivery time. If you’d like a guaranteed delivery time of one or two days (after we ship), select “Next Day Air” or “Second Day Air” as your shipping method.

Second Day Air & Next Day Air
Please note that these options don’t mean you’ll receive your order in two days. It will be one or two days after the order ships.

Two-Day Express and Standard Overnight orders must be placed before 11 a.m. (CST) Monday through Thursday in order for your package to ship the same day-the exceptions are weekends and holidays. If your expedited order is placed after 11 a.m. Monday through Thursday, it will be sent out the following business day.

International Shipments
Thanks to FedEx, Lane Boots can ship almost anywhere in the world. Just be sure to email us separately atinfo@laneboots.com for these shipments, as we’re unable to account for them correctly through the website.

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LOST OR STOLEN PACKAGES
Lane Boots is not responsible for lost or stolen packages. If your package is noted as delivered but you haven’t received it, you’re responsible for contacting the shipping carrier with the tracking number to obtain more information or file a claim. Once the shipping carrier has confirmed the package was not delivered to your shipping address, we’ll then replace your item(s) or issue a refund.

RETURNS
In the event a Lane Boots’ online purchase doesn’t meet your expectations, you may return most unworn items within 30 days of delivery for a full refund. If the return is a result of our error (e.g. you received an incorrect or defective item), we’ll pay the return-shipping costs.

Items purchased online must be returned to Lane Boots directly. Our retail partners will not accept returns purchased directly from our website. Returns must be made within 30 days of the original shipment.

Note: No returns or exchanges are permitted on sale or clearance products. Also, gift cards are not eligible for returns or refunds.

Here are the steps to return your Lane Boots’ online purchase:

  1. Contact Lane Boots to get a Returns Number Authorization (RNA) form.
  2. Pack the item(s) securely in the original product packaging, if possible. Note: All products must be returned in new condition to ensure full credit.
  3. Include a copy of the RNA form in your return package.
  4. Affix a mailing label to the package and remove all other labels from the outside of the packaging.
  5. Ship to:
    Lane Boots
    1101 Ave. G
    Arlington, TX 76011
  6. To receive credit, items must be returned within 30 days of original shipment.
  7. Expect your refund-in the same form of payment you originally used-within 30 days of when we receive the returned order. The cost of shipping is deducted from this refund

The customer is responsible for all shipping and handling fees on items returned to Lane Boots. Any returned or refused packages are subject to a shipping charge.

OTHER INFORMATION
All return shipping charges must be paid. We cannot accept C.O.D. deliveries. We recommend using FedEx or Insured Parcel Post for your return. Also, keep the return’s Tracking Number to monitor delivery status.

If you have any questions regarding our shipping or return policies, please contact our Customer Service by calling us at (888) 302-6687 or emailing us at info@laneboots.com

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